ikkoniclabA LITTLE GUIDANCE
Good questions.
The practical details, all in one place.
Where do you ship?
We deliver to street addresses in the contiguous 48 United States and Washington, DC. Alaska, Hawaii, US territories, APO/FPO addresses, and PO boxes are not supported.
How much is shipping?
Standard shipping is free on all orders within our delivery area.
When can I expect my order?
Handling takes 1–2 business days, followed by an estimated 3–4 business days in transit after dispatch: 4–6 business days in total, subject to the processing start rules. These are estimates, not guaranteed dates.
What is the order cutoff?
07:00 PM at fixed GMT−06:00 (Central Standard Time) year-round, with no daylight saving adjustment. On business days, orders before cutoff count that day as processing day one. Orders at or after cutoff, on weekends, or on US federal holidays begin the next business day.
Do the planters have drainage holes?
The stoneware and terracotta planters have drainage holes and matching saucers. Frame, Linea, and Tall Form are metal outer pots without drainage; use an independent nursery pot inside. Nursery pots are not included.
Are plants included?
No. You receive the planter and the components listed on its product page. Plants and styling accessories are not included.
Can I use them outdoors?
This collection is intended for indoor use. We do not make frost-resistance or outdoor-weathering claims. Follow the individual material care instructions.
How do returns work?
Contact [email protected] within 30 days of receipt with your order number and reason. Obtain authorization before sending your return to our company address in France. Change-of-mind items must be unused, in original condition and packaging.
Who pays for return shipping?
We cover return shipping and related return customs costs for our errors, damaged items, or defects. For a change of mind, you cover shipping back to France and related return customs charges. There is no restocking fee.
What if my item is damaged or incorrect?
Contact us within the 30-day return request period with the order number, details, and photographs if available. The ordinary unused and undamaged return condition does not prevent a damage, defect, or incorrect-item claim.
When will I receive a refund?
After receipt and inspection, we confirm whether your return is approved. Approved refunds are issued to the original payment account within 10 calendar days; payment provider posting times can vary.
How are payments and order acceptance handled?
Review the amount and your details before authorizing payment through an available payment service. Order acceptance and fulfillment information will be communicated when an order is accepted for fulfillment. Contact our support team with payment or order questions.
How can I reach you?
Email [email protected] or use our Contact page. Our company address is 55 Bis Rue D’Argenteuil, 95220 Herblay-sur-Seine, France.
Still curious? Get in touch ↗