ikkoniclabCUSTOMER CARE
Return & Refund Policy
Thoughtful choices, with a clear route for returns.
30-day returns
You may request a return within 30 days of receiving your items. For change-of-mind returns, items must be unused, in their original condition, and in their original packaging, including supplied saucers or set components.
How to request a return
Contact [email protected] with your order number and reason for return. Please obtain return authorization before sending your items. We will provide return instructions. Our return address is ikkoniclab, 55 Bis Rue D’Argenteuil, 95220 Herblay-sur-Seine, France. Pack the items carefully for their return journey.
Damaged, defective, or incorrect items
Contact us within the 30-day return request period with your order number, a description of the issue, and photographs if available. We will review the issue and provide instructions for an appropriate resolution. The unused, undamaged condition requirement for change-of-mind returns does not prevent a claim for damage, defects, or an incorrect item.
Return shipping and fees
If we made an error or an item is damaged or defective, we cover the return shipping costs and related return customs charges. For a change of mind, you are responsible for shipping the return to France and any related return customs charges. There is no restocking fee.
Inspection and refunds
After we receive and inspect your return, we will confirm whether the refund is approved. Once approved, the refund will be issued automatically to the original payment account within 10 calendar days. Your payment provider may require additional time to post the credit.
Your rights
This policy does not limit any mandatory consumer rights that apply to your purchase. For help with a return or refund, contact [email protected].